LILE PLUMBINGFOR THE DISCERNING HOMEOWNER
LILE PLUMBING
FOR THE DISCERNING HOMEOWNER
"If I had my life to live over again, I'd be a plumber."
Albert Einstein
Our Guarantee
We pride ourselves in providing second to none service.
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Our Services
We strive each day to provide our customers with fanatical service.
Testimonials
Read more than 100 customer comments attesting to Lile's quality service.
Guarantee
Our MissionOur mission at Lile Plumbing is quite simple. From the beginning, Lile has focused on superior customer service and quality workmanship. We believe in going the extra mile when it comes to making sure our customers are not only satisfied, but are impressed by our service. We pride ourselves in providing second to none service. Being on time, thorough work, and paying special attention to detail are among our top priorities. Lile is committed to holding the highest industry standards and is dedicated to continuous improvement.Our GuaranteeCustomersWE WILL SERVE our customers with integrity, competence, and objectivity.WE WILL DELIVER to our customer all that we promised through value-addded servicesWE WILL PERFORM our work to meet technical codes or better.WE WILL EXPLORE each customer situation to sufficient detail and gather sufficient facts to gain an understanding of the problems, the scope of assistance needed, and the possible benefits our service and technical recommendations may provide our customers.WE WILL RESPECT each customers home and property and leave them as clean as we found them.EmployeesWE REGARD our employees satisfaction as important as customer service and company profitability. We subscribe to the premise of win, win, win.WE WILL ASSIGN technical and support personnel to each job in accord with their experience, knowledge, and expertise.WE WILL FOSTER training for all our employees on an on-going basis to improve and uphold high performance standards.Professional ResponsibilityWE WILL PERFORM jobs for which we are qualified by our experience and technical competence.WE WILL MAKE Quality Service the trademark of the jobs we perform. If needed we will take care of callbacks with a minimum of inconvenience to our customers.WE WILL STAND behind our work.WE WILL NOT provide services to a customer under terms or conditions that might damage or compromise the integrity of our trade and profession. We will follow the Golden Rule.WE WILL NOT advertise our services in a deceptive manner.WE WILL MAINTAIN a wholly professional attitude and behavior toward those we serve, our fellow contractors, our own employees, our suppliers, and the public at large.EarningsWE WILL AGREE with our customers independently and in advance on the basis for our fees. Our fees will be commensurate with the quality of the services we deliver and the responsibility we accept.WE WILL MAKE it our moral imperative to maintain a profitable business as part of our responsibility to our employees and our families.WE WILL BE MINDFUL of the honest value received by the customer and our right to an ethical profit.Social ResponsibilityWE WILL BE GOOD corporate citizens.WE WILL PROTECT the health and safety of our communities by sharing knowledge of new environmental developments and technological advancements with the communities we serve.WE WILL REPORT violations of this Code of Ethics.
Our Mission
Our mission at Lile Plumbing is quite simple. From the beginning, Lile has focused on superior customer service and quality workmanship. We believe in going the extra mile when it comes to making sure our customers are not only satisfied, but are impressed by our service. We pride ourselves in providing second to none service. Being on time, thorough work, and paying special attention to detail are among our top priorities. Lile is committed to holding the highest industry standards and is dedicated to continuous improvement.
Customers
WE WILL SERVE our customers with integrity, competence, and objectivity.
WE WILL DELIVER to our customer all that we promised through value-addded services
WE WILL PERFORM our work to meet technical codes or better.
WE WILL EXPLORE each customer situation to sufficient detail and gather sufficient facts to gain an understanding of the problems, the scope of assistance needed, and the possible benefits our service and technical recommendations may provide our customers.
WE WILL RESPECT each customers home and property and leave them as clean as we found them.
Employees
WE REGARD our employees satisfaction as important as customer service and company profitability. We subscribe to the premise of win, win, win.
WE WILL ASSIGN technical and support personnel to each job in accord with their experience, knowledge, and expertise.
WE WILL FOSTER training for all our employees on an on-going basis to improve and uphold high performance standards.
Professional Responsibility
WE WILL PERFORM jobs for which we are qualified by our experience and technical competence.
WE WILL MAKE Quality Service the trademark of the jobs we perform. If needed we will take care of callbacks with a minimum of inconvenience to our customers.
WE WILL STAND behind our work.
WE WILL NOT provide services to a customer under terms or conditions that might damage or compromise the integrity of our trade and profession. We will follow the Golden Rule.
WE WILL NOT advertise our services in a deceptive manner.
WE WILL MAINTAIN a wholly professional attitude and behavior toward those we serve, our fellow contractors, our own employees, our suppliers, and the public at large.
Earnings
WE WILL AGREE with our customers independently and in advance on the basis for our fees. Our fees will be commensurate with the quality of the services we deliver and the responsibility we accept.
WE WILL MAKE it our moral imperative to maintain a profitable business as part of our responsibility to our employees and our families.
WE WILL BE MINDFUL of the honest value received by the customer and our right to an ethical profit.
Social Responsibility
WE WILL BE GOOD corporate citizens.
WE WILL PROTECT the health and safety of our communities by sharing knowledge of new environmental developments and technological advancements with the communities we serve.
WE WILL REPORT violations of this Code of Ethics.
Services
WE RESPECT YOUR SCHEDULE & YOUR HOME
We can schedule a time convenient for you within a one to two hour window and call you when we're on the way. Once we arrive we utilize our "tools of the trade". These include drop clothes, boot covers and gloves. We use them so you don't have to.
We can schedule a time convenient for you within a one to two hour window and call you when we're on the way.
Once we arrive we utilize our "tools of the trade". These include drop clothes, boot covers and gloves. We use them so you don't have to.
HONESTY AND UPFRONT PRICING
All Lile Plumbing employees have been thoroughly tested. Less than one plumber in ten applicants passes our rigorous screening process. The rest must be working for some other plumbing company.You Know the Price of a job in writing before you approve the work. You won't pay a penny more.
All Lile Plumbing employees have been thoroughly tested. Less than one plumber in ten applicants passes our rigorous screening process. The rest must be working for some other plumbing company.
You Know the Price of a job in writing before you approve the work. You won't pay a penny more.
100% SATISFACTION
You have options with many jobs. We'll explain them to you in detail so you'll understand everything you need to make an informed decision.You must be 100% satisfied with us and the work we do for you, or we'll come back and fix it free, guaranteed.
You have options with many jobs. We'll explain them to you in detail so you'll understand everything you need to make an informed decision.
You must be 100% satisfied with us and the work we do for you, or we'll come back and fix it free, guaranteed.
Testimonials, Raves & Reviews"Three commodes were installed in about 2 hours. I believe it was Mark and his assistant who were very pofessional , polite, honest and careful and clean throughout our home. Excellent work. Thank you. Bob Morris"Thank you Lile for your professional expertise, for prompt service and I will call you for further repairs. Thank you Kevin, you were the best in all areas. Elveda O'Neal"I was so pleased with the one on one service. the overall service was done in a very nice and caring manner. The follow up calls are a very sweet touch. Thank you and God bless!" Sarah MCGinnis-True"The only word that best describes Lile is trustworthy. I feel absolutely certain that Lile always does the job right. The plumbers are professional, courteous and thoughtful. As the owner of an older home, I appreciate that Lile has evaluated my entire plumbing system and provided me with a priority list so that I can plan and budget for updates." Julie Riesenweber "Lile Plumbing is very service oriented from the shoe covers and all-inclusive estimate to their timeliness and concern for our property. I have already recommended Lile to a colleague." Amy Bohon"We were totally satisfied with your service, and will definitely call upon you again. I will also be happy to recommend you to my family members, friends, and neighbors as well." Robyn Bourgois Retired Teacher "I really do appreciate your quick call and coming over to my home. Steve and Mark were so good and polite and really knew what they were doing. So if I need any more plumbing, I will certainly call Lile. Thanks!" Anita Mynear Retired "I always call Lile when I have a plumbing issue (I have their magnet on my frig) because (1) they always come ASAP, (2) they are courteous and friendly, (3) they clean up spic and span, (4) they explain things clearly, (5) they give several options of ways to fix things ( and pricing), and finally (6) they send a Thank You. Christy Hogan Self Employed "My experience with Lile Plumbing has been over the last three years - three different types of plumbing jobs. Each time he did a great job, was on time, and most of all dependable service. Lile is my man for the job." Roy Hobbs Retired"Great service, no mess! Plumber was quick, efficient and very pleasant. He explained everything he was doing and answered all my questions. I will certainly call you when I need a plumber again" Barbara Sutton Advertising "Quick response and quality work" Jack Reisinger Retired"What amazes me is not only professionals such as Kevin, but the promptness in which you respond to my calls. You may use me as a reference anytime, and I will refer you to anyone in need." Elizabeth J. Mellen Retired Accountant "Mark was very courteous, honest, and up front about the repairs I would be facing. I felt like my home was in good hands by all of the workers who were involved in my plumbing repairs. You can bet I will refer Lile to anyone who needs help in resolving their plumbing problems. Thanks again !!" Nancy Bickford Data Entry Clerk"G-RR-EE-AA-TT!!!" Winona White RN"Lile Plumbing found us in an extremely stressful situation and they turned it into a very positive experience. We could not be more grateful or pleased. We will recommend Lile Plumbing to our friends and family. Many, many thanks! Christian businesses like Lile Plumbing are really doing the Lord's work. Thanks again" Joe and Lisa Hudecki Bus Driver"Lile Plumbing is definitely the best plumber I have ever called. They came to my house within 30 minutes (and I called at 6:45am) and helped with cleaning up water damage. Replaced my water heater and were always courteous." Todd Walbert Personal Trainer"We have used Lile Plumbing for a number of years since we moved to Lexington. Have always found you to be very helpful and thorough each time we have used your service." Pauline Meriwether Retired"Kevin did some great work Wednesday. He is polite and so professional. (I was in an emergency and he was here in 45minutes). The prompt service you provide is incredible!!!! You have replaced 2 commodes, new hot water heater, new kitchen sink outfits. I'm so satisfied with your service." Elizabeth Mellen Retired Accountant"We really appreciate the quick response to our plumbing dilemma. It was nice to see Kevin again as he is such a polite and personable young man. He quickly analyzed our problems, fixed them, and presented solutions if they should occur again. Thank you, Lile." Bill and Marie Hartley Retired"Satisfied!" John VerWeyst Retired"Very customer oriented. Technicians were very professional, courteous and friendly. All work was completed promptly. All questions were answered and all service options were explained completely. I also appreciate very much the follow up!" Lorraine Dumas RN/Quality Coordinator"Very Professional. Went the extra mile." Genelle Hix Dietitian"Lile Plumbing arrived quickly, investigated the problem then gave me the price of the repairs. The work was done within a reasonable time and the workers were polite and courteous. Thank you for the good job." Barbara Penegor Librarian"Kevin and William were very helpful and friendly. Lile is my only plumbing company. I like the fact that Lile uses booties for the workers and a rug to wipe shoes." Kevin B. Frick Computer Support Specialist"The people of Lile Plumbing are very friendly and professional. They inspect the job then tell you what can be done. They will answer any question you ask. When the job is done everything is left neat and clean. Job Well Done!" Leona Sisson Homemaker"They were extremely professional and also very friendly. They answered all of my questions and concerns. Everything was very clean when they left. We are very pleased with their service!" Janice Birdwhistell Development Officer"I had such a nice experience with "my" plumber Mark. He was both professional and comforting. Able to fully explain my problems had them fixed in record time and at a fair price. Thanks again." Nikki Miller RN"Lile Plumbing has the most competent and pleasant business style of anyone I've encountered in the home maintenance field. Any customer will get more than their money's worth from the quality of products used to the customer-oriented, thorough and friendly service!!" Ruth A. Witt Church Musician/ Teacher"I was very impressed by the professionalism of both of the young men who installed our new toilet. Time was taken to be sure there was no damage or dirt left behind. Courteous employees are certainly a positive" Randy Deitrich Accountant"Ray expedited our service and was able to arrange for Kevin, the technician, to come out to our home before 6 in the morning to take care of our water heater problem. Everyone was so professional, courteous and willing to do what was needed to help us. No one wants plumbing problems, but Ray and Kevin helped us through a rough situation. Would highly recommend Lile to all" Maureen Smith Teacher"I was pleased to meet with Lile's service technician. He explained in detail what was needed to get the job done right. To sum it up: The plumbing was done as expected. I am grateful and appreciative! Thanks to Lile Plumbing." Roy Hobbs Retired"I would Like to say that I was very pleased with the service that I received from Lile Plumbing. The gentleman they sent out was so nice and explained everything that was wrong with my hot water tank. I am so happy to have hot water again and I will definitely use Lile Plumbing again." Lisa Smith Supervisor- Rite Aid "Lile Plumbing is professional, thorough, and reliable for our plumbing needs! We will be sure to use them in the future! Thanks!" Sarah Davies Owner-Sarah Davies Design"Friday the 13th is a lucky day for me! I called Lile Plumbing and Ray sent out immediately Kevin who looked over my sink and gave me an estimate to install my new water filtration system. Some other extra work needed to be done and Kevin and Mark installed the unit, replaced the faucet and some other work in an efficient, expert manner. Everyone was friendly and helpful; and they cleaned up well after the job. I appreciate your company's fast service and excellent workmanship. I will certainly recommend your plumbing service to my friends. Thank You!" Donna Hottinger"My call to Lile Plumbing was the first positive interaction I've ever had with a plumbing company. They were very polite and professional. Kevin informed me of several options towards solving my plumbing problem. No other plumber had ever given me choices or options." Ella Wilson System Administrator"Satisfied with work and fast service." Patsy Nemchick"Response for repair was very good. Kevin did a good job repairing water line with minimal damage to wall." Gary Caldwell Retired"Most impressed by prompt response; plumber arrived same day we called at no extra charge! The cleanest plumbers in town? Possibly. They took pains not to track dirt into the house and cleaned up after themselves when the job was done. Most important: accurate diagnosis of problem and estimate of cost followed by complete repair. Our experience with Lile was totally satisfactory. Would we call you again? Yes definitely!" Abby Marlatt Retired"My tech was polite and answered all my questions. On 10/23/2003 he replaced my water heater. He was here again in October 2004 for a flood in my basement. Thanks to his detailed report, the city had to fix my damages." Brenda Jackson Ret. Dept of Defense"I was very pleased with both the personalities and service I received from your company! Thank you for a great experience" Larry Retired"Very 'Class' company!! Excellent service and care for customers. Will always go back to Lile for any plumbing needs." Bruce Pulcini"I had a total sink replacement and 2 bathroom projects done. The customer comfort specialist assessed and supplied me with a detailed (visual aid) explanation of my problems. He was knowledgeable and very "customer-friendly." A couple of complications developed after the job completion, whereas, I had to call again. The staff apologized and made me a priority! I felt that Lile Plumbing "really cared" about my satisfaction and really appreciated my business! They even left me a complimentary gift certificate for my inconvenience. The technician even left my sink "sprkling" after having much rust and "gook" build up!! Wow-- was I impressed with this true customer-friendly service! I will definitely recommend, as well as, call upon Lile Plumbing again if the need arises." Yvonne Coulter Satisfied Customer"Very professional. All of my marketing and sales professors would be impressed. I will definitely use again for my other properties" Chris Hook Real Estate"I have used Lile plumbing a number of times. Twice when it was an emergency. They had someone at my house with in an hour. Now that's service! I also like that they are EXTRA friendly, explain what they are doing, and take care to be neat and clean as they work." Christy Hogan Educational Consultant"I have used the services of Lile Plumbing on more than one occasion and I am well pleased. The work was done in a friendly and professional manner. I will call again when a need arises. Thanks!" Carl E. Hurley Professional Speaker"I do want you to know how much I enjoyed the technician who was extremely nice as he repaired the pilot light on our water heater. He was a real gentleman. You are fortunate to have such an employee." Name withheld by request"The young man that came out to our house was pleasant and nice." James Gooch Retired"Thank you for the gift certificate. I am simply amazed at how well you handle customer service. I wish that my company could be even half as good as Lile Plumbing... my sales would jump greatly! Unfortunately I have no control in that area. Keep up the good work... you are doing things right! Bruce Pulcini
Testimonials, Raves & Reviews
"Three commodes were installed in about 2 hours. I believe it was Mark and his assistant who were very pofessional , polite, honest and careful and clean throughout our home. Excellent work. Thank you.
Bob Morris
"Thank you Lile for your professional expertise, for prompt service and I will call you for further repairs. Thank you Kevin, you were the best in all areas.
Elveda O'Neal
"I was so pleased with the one on one service. the overall service was done in a very nice and caring manner. The follow up calls are a very sweet touch. Thank you and God bless!"
Sarah MCGinnis-True
"The only word that best describes Lile is trustworthy. I feel absolutely certain that Lile always does the job right. The plumbers are professional, courteous and thoughtful. As the owner of an older home, I appreciate that Lile has evaluated my entire plumbing system and provided me with a priority list so that I can plan and budget for updates."
Julie Riesenweber
"Lile Plumbing is very service oriented from the shoe covers and all-inclusive estimate to their timeliness and concern for our property. I have already recommended Lile to a colleague."
Amy Bohon
"We were totally satisfied with your service, and will definitely call upon you again. I will also be happy to recommend you to my family members, friends, and neighbors as well."
Robyn Bourgois
Retired Teacher
"I really do appreciate your quick call and coming over to my home. Steve and Mark were so good and polite and really knew what they were doing. So if I need any more plumbing, I will certainly call Lile. Thanks!"
Anita Mynear
Retired
"I always call Lile when I have a plumbing issue (I have their magnet on my frig) because (1) they always come ASAP, (2) they are courteous and friendly, (3) they clean up spic and span, (4) they explain things clearly, (5) they give several options of ways to fix things ( and pricing), and finally (6) they send a Thank You.
Christy Hogan
Self Employed
"My experience with Lile Plumbing has been over the last three years - three different types of plumbing jobs. Each time he did a great job, was on time, and most of all dependable service. Lile is my man for the job."
Roy Hobbs
"Great service, no mess! Plumber was quick, efficient and very pleasant. He explained everything he was doing and answered all my questions. I will certainly call you when I need a plumber again"
Barbara Sutton
Advertising
"Quick response and quality work"
Jack Reisinger
"What amazes me is not only professionals such as Kevin, but the promptness in which you respond to my calls. You may use me as a reference anytime, and I will refer you to anyone in need."
Elizabeth J. Mellen
Retired Accountant
"Mark was very courteous, honest, and up front about the repairs I would be facing. I felt like my home was in good hands by all of the workers who were involved in my plumbing repairs. You can bet I will refer Lile to anyone who needs help in resolving their plumbing problems. Thanks again !!"
Nancy Bickford
Data Entry Clerk
"G-RR-EE-AA-TT!!!"
Winona White
RN
"Lile Plumbing found us in an extremely stressful situation and they turned it into a very positive experience. We could not be more grateful or pleased. We will recommend Lile Plumbing to our friends and family. Many, many thanks! Christian businesses like Lile Plumbing are really doing the Lord's work. Thanks again"
Joe and Lisa Hudecki
Bus Driver
"Lile Plumbing is definitely the best plumber I have ever called. They came to my house within 30 minutes (and I called at 6:45am) and helped with cleaning up water damage. Replaced my water heater and were always courteous."
Todd Walbert
Personal Trainer
"We have used Lile Plumbing for a number of years since we moved to Lexington. Have always found you to be very helpful and thorough each time we have used your service."
Pauline Meriwether
"Kevin did some great work Wednesday. He is polite and so professional. (I was in an emergency and he was here in 45minutes). The prompt service you provide is incredible!!!! You have replaced 2 commodes, new hot water heater, new kitchen sink outfits. I'm so satisfied with your service."
Elizabeth Mellen
"We really appreciate the quick response to our plumbing dilemma. It was nice to see Kevin again as he is such a polite and personable young man. He quickly analyzed our problems, fixed them, and presented solutions if they should occur again. Thank you, Lile."
Bill and Marie Hartley
"Satisfied!"
John VerWeyst
"Very customer oriented. Technicians were very professional, courteous and friendly. All work was completed promptly. All questions were answered and all service options were explained completely. I also appreciate very much the follow up!"
Lorraine Dumas
RN/Quality Coordinator
"Very Professional. Went the extra mile."
Genelle Hix
Dietitian
"Lile Plumbing arrived quickly, investigated the problem then gave me the price of the repairs. The work was done within a reasonable time and the workers were polite and courteous. Thank you for the good job."
Barbara Penegor
Librarian
"Kevin and William were very helpful and friendly. Lile is my only plumbing company. I like the fact that Lile uses booties for the workers and a rug to wipe shoes."
Kevin B. Frick
Computer Support Specialist
"The people of Lile Plumbing are very friendly and professional. They inspect the job then tell you what can be done. They will answer any question you ask. When the job is done everything is left neat and clean. Job Well Done!"
Leona Sisson
Homemaker
"They were extremely professional and also very friendly. They answered all of my questions and concerns. Everything was very clean when they left. We are very pleased with their service!"
Janice Birdwhistell
Development Officer
"I had such a nice experience with "my" plumber Mark. He was both professional and comforting. Able to fully explain my problems had them fixed in record time and at a fair price. Thanks again."
Nikki Miller
"Lile Plumbing has the most competent and pleasant business style of anyone I've encountered in the home maintenance field. Any customer will get more than their money's worth from the quality of products used to the customer-oriented, thorough and friendly service!!"
Ruth A. Witt
Church Musician/ Teacher
"I was very impressed by the professionalism of both of the young men who installed our new toilet. Time was taken to be sure there was no damage or dirt left behind. Courteous employees are certainly a positive"
Randy Deitrich
Accountant
"Ray expedited our service and was able to arrange for Kevin, the technician, to come out to our home before 6 in the morning to take care of our water heater problem. Everyone was so professional, courteous and willing to do what was needed to help us. No one wants plumbing problems, but Ray and Kevin helped us through a rough situation. Would highly recommend Lile to all"
Maureen Smith
Teacher
"I was pleased to meet with Lile's service technician. He explained in detail what was needed to get the job done right. To sum it up: The plumbing was done as expected. I am grateful and appreciative! Thanks to Lile Plumbing."
"I would Like to say that I was very pleased with the service that I received from Lile Plumbing. The gentleman they sent out was so nice and explained everything that was wrong with my hot water tank. I am so happy to have hot water again and I will definitely use Lile Plumbing again."
Lisa Smith
Supervisor- Rite Aid
"Lile Plumbing is professional, thorough, and reliable for our plumbing needs! We will be sure to use them in the future! Thanks!"
Sarah Davies
Owner-Sarah Davies Design
"Friday the 13th is a lucky day for me! I called Lile Plumbing and Ray sent out immediately Kevin who looked over my sink and gave me an estimate to install my new water filtration system. Some other extra work needed to be done and Kevin and Mark installed the unit, replaced the faucet and some other work in an efficient, expert manner. Everyone was friendly and helpful; and they cleaned up well after the job. I appreciate your company's fast service and excellent workmanship. I will certainly recommend your plumbing service to my friends. Thank You!"
Donna Hottinger
"My call to Lile Plumbing was the first positive interaction I've ever had with a plumbing company. They were very polite and professional. Kevin informed me of several options towards solving my plumbing problem. No other plumber had ever given me choices or options."
Ella Wilson
System Administrator
"Satisfied with work and fast service."
Patsy Nemchick
"Response for repair was very good. Kevin did a good job repairing water line with minimal damage to wall."
Gary Caldwell
"Most impressed by prompt response; plumber arrived same day we called at no extra charge! The cleanest plumbers in town? Possibly. They took pains not to track dirt into the house and cleaned up after themselves when the job was done. Most important: accurate diagnosis of problem and estimate of cost followed by complete repair. Our experience with Lile was totally satisfactory. Would we call you again? Yes definitely!"
Abby Marlatt
"My tech was polite and answered all my questions. On 10/23/2003 he replaced my water heater. He was here again in October 2004 for a flood in my basement. Thanks to his detailed report, the city had to fix my damages."
Brenda Jackson
Ret. Dept of Defense
"I was very pleased with both the personalities and service I received from your company! Thank you for a great experience"
Larry
"Very 'Class' company!! Excellent service and care for customers. Will always go back to Lile for any plumbing needs."
Bruce Pulcini
"I had a total sink replacement and 2 bathroom projects done. The customer comfort specialist assessed and supplied me with a detailed (visual aid) explanation of my problems. He was knowledgeable and very "customer-friendly." A couple of complications developed after the job completion, whereas, I had to call again. The staff apologized and made me a priority! I felt that Lile Plumbing "really cared" about my satisfaction and really appreciated my business! They even left me a complimentary gift certificate for my inconvenience. The technician even left my sink "sprkling" after having much rust and "gook" build up!! Wow-- was I impressed with this true customer-friendly service! I will definitely recommend, as well as, call upon Lile Plumbing again if the need arises."
Yvonne Coulter
Satisfied Customer
"Very professional. All of my marketing and sales professors would be impressed. I will definitely use again for my other properties"
Chris Hook
Real Estate
"I have used Lile plumbing a number of times. Twice when it was an emergency. They had someone at my house with in an hour. Now that's service! I also like that they are EXTRA friendly, explain what they are doing, and take care to be neat and clean as they work."
Educational Consultant
"I have used the services of Lile Plumbing on more than one occasion and I am well pleased. The work was done in a friendly and professional manner. I will call again when a need arises. Thanks!"
Carl E. Hurley
Professional Speaker
"I do want you to know how much I enjoyed the technician who was extremely nice as he repaired the pilot light on our water heater. He was a real gentleman. You are fortunate to have such an employee."
Name withheld by request
"The young man that came out to our house was pleasant and nice."
James Gooch
"Thank you for the gift certificate. I am simply amazed at how well you handle customer service. I wish that my company could be even half as good as Lile Plumbing... my sales would jump greatly! Unfortunately I have no control in that area. Keep up the good work... you are doing things right!
More Testimonials"Quick, thorough, friendly." Suzanne Ahnquist Dentist"The two technicians did a wonderful job. They were both very friendly. They cleaned up the floor and had me hot water in a half hour." Tamela Blackburn Bartender"The tech was great in checking all the plumbing inside and explaining needs that may be needed." Kevin Frick"I was very pleased with your service and the technician was very friendly. I will be glad to tell all my customers of your service. Best Wishes." Stephanie Arenas Store Manager"I could not have asked for more in professionalism and promptness...the tech was so cordial, answered all of my questions, made me feel at ease. He completed the task in record time. I am so pleased." Nelda Pendleton Registered Nurse"They came very quickly, they fixed the problem. The tech was very nice and worked quick and professional. Thank You." Laura Willhort Sales Manager"The two technicians were exceptionally professional and a pleasure to talk to. Problem solved quickly. Real nice People!" J. Thurston Retired"Lile Plumbing came the same day, and within a couple of hours after I called to request their service. They were very prompt, and were here at the time they said they would be. They perform exactly what their advertisement states. They are very courteous, and professional. I like the fact that the cost is quoted for the job , not by the hour. If it takes an hour or four it is still the same price, and there are no hidden extra charges. Their work is guaranteed, and I like the fact that they belong to the BBB, and gave me a senior citizen discount." Mary Ellis Data Coordinator"Good Service- Very Clean- Very Knowledgeable-Quick" Toots Courtney Retired Secretary"My experience with their company was very good. The service was quick and considerate. The technician was very good , explained everything and answered any and all questions. He was very nice." Pat Haddix Retired"We appreciate the chance for feedback. We had a positive experience with your technician. He quoted a price, told us our alternatives and did a great job. We intend to do business with Lile again should the need arise. Thank you." George Markins"The customer comfort specialist was quick, professional, and courteous. He definitely was careful to clean up after his work and cured our problem effectively. We will definitely use Lile Plumbing again for our future needs." Kim Harns"Thank you for your prompt and professional service" Charles Clary"I was very pleased with the prompt service I received from your company this past week. As time is a premium for us all, it was also important to me to have a time frame when I could expect service, and better yet, to actually have it met in a timely fashion. It was an added pleasure to have a nice, personable Christian man to provide the competent and professional service. I have your magnet with your number on my refrigerator, should I need your services in the future. Thank you." Patsy Owens Retired Educator "Lile was a god send to my family. They were so nice, considerate, and helped me with a plumbing problem I couldn't afford. I will always be grateful and their loyal customer for life. I recommend them daily." Tammy Albriton Cashier"Before choosing Lile Plumbing, I checked out many plumbing companies on the BBB website. Lile was one of the few with positive comments. Since then I have had a great experience working with the staff. Your technician not only was here at my house within the hour of my call, but was sincere in helping me with my plumbing problems. I would be glad to recommend Lile to my friends and neighbors." Shannon King Teacher"While, I thought you were a bit pricey, you get what you pay for. This so far was the best experience I have ever had with a plumbing company. The technician was the best. a super guy." Terry Cunningham Business Owner"The plumber arrived within an hour of my calling them. They gave an estimate and finished promptly. Super experience! Will call again!" Betty Hornback Retired Teacher"I didn't realize how much I have come to depend on my kitchen sink, disposal, and dish washer until I had problems with the kitchen plumbing. I was unable to use the kitchen for a couple of days while I tried to unclog the pipes myself using common remedies advertised on TV... with little success. I finally broke down and called Lile plumbing and to my surprise they sent someone right over. The technician was very kind and courteous and had my kitchen in working order in no time! I learned my lesson... don't waste time trying to fix something yourself, call in a professional; in the long term it will save time and money! Thank you Lile Plumbing! Jennifer Liles"Very friendly and told you exactly what they were to do and the cost it would be. There was no clean up for me." Barbara Brown Housewife"He installed a beautiful kitchen faucet, shower door, and fixed our bathtub which has not been working properly for years. They got it all done in 1 day and did great work." Kay Curtis Accounting"Your service was very efficient and professional. The plumber worked quick and was most polite, we were quite satisfied and will call upon you again if necessary." Liv Landfield"My experience with your company was excellent. Your service is exceptional. The technician that cam out to my home was so courteous and respectful. I was so pleased!" Anna Gordin"It was a good experience. He was friendly and fast. He took the time to talk to me and show me things until I understood everything." Rachel Eldrige"The service was prompt, courteous and efficient. The plumber was friendly, helpful and very pleasant. I would certainly recommend you and will use your company again as the need arises." J.B. Clemons Service Agents"I had a water emergency-2nd floor toilet overflowed and drained down, flooding the first floor. The plumber that came out was exceptionally helpful and professional." Abigail Hughes Attorney"Great job! We greatly appreciate your service!!" Les Kimbrough Business Owner"I wish more businesses were run this way! I have never come across a group so polite and thoughtful. I appreciate that I was not made to feel like an idiot and that they were genuinely interested in my concerns." Arlie M. Brice"Outstanding! The plumber was very professional. He answered all my questions and his work was satisfactory. Next time I need a plumber I won't hesitate to call Lile. I am very happy with my service and that is so rare these days. Thank you!" Robin C. Keach Self-Employed"My experience with Lile Plumbing was very good. I am a first time home owner so I really didn't know what to expect, but the plumber was very nice and explained everything to me as he did the work and even showed me other things that needed to be fixed, and as soon as I get ready to do the repairs, Lile Plumbing is who I will call!" Belinda Butcher Amazon.com"My first positive experience with a plumbing company." R Hartman"Very knowledgeable. Took the time to explain everything in detail including the cost. I was very impressed." Jesse Ivey Retired"Kevin did a great job that was fixed promptly" Anne Caraway Retired"The tech was very knowledgeable and informative on things that I didn't know. I was most impressed on his appearance especially his booties over his shoes. I will recommend your company!" Annette B. Wallace Retired"I was very impressed with the attitude and politeness of my representative. He did quality work and was nice to be around." Candy Sullivan Commodity Broker"You absolutely saved me! Not having a working shower is horrid. Your company came the same day and fixed the problem with no trouble. Your employees are courteous and knowledgeable. Thanks! I'll use you again!" Colleen Horne"Spoke with two of your plumbers and they were extremely helpful. Was a pleasure dealing with Lile Plumbing. Veronica Gibson"The service was prompt, efficient, and friendly. I felt the job was done right and I appreciated the follow up call. Great job!" Jennifer Smith Medical Clearance"Had an Emergency-They came out promptly and finished the job in a timely manner and were very courteous." Hampton Graves Retired from VA Hospital"Very Prompt and professional." Janet Durran
More Testimonials
"Quick, thorough, friendly."
Suzanne Ahnquist
Dentist
"The two technicians did a wonderful job. They were both very friendly. They cleaned up the floor and had me hot water in a half hour."
Tamela Blackburn
Bartender
"The tech was great in checking all the plumbing inside and explaining needs that may be needed."
Kevin Frick
"I was very pleased with your service and the technician was very friendly. I will be glad to tell all my customers of your service. Best Wishes."
Stephanie Arenas
Store Manager
"I could not have asked for more in professionalism and promptness...the tech was so cordial, answered all of my questions, made me feel at ease. He completed the task in record time. I am so pleased."
Nelda Pendleton
Registered Nurse
"They came very quickly, they fixed the problem. The tech was very nice and worked quick and professional. Thank You."
Laura Willhort
Sales Manager
"The two technicians were exceptionally professional and a pleasure to talk to. Problem solved quickly. Real nice People!"
J. Thurston
"Lile Plumbing came the same day, and within a couple of hours after I called to request their service. They were very prompt, and were here at the time they said they would be. They perform exactly what their advertisement states. They are very courteous, and professional. I like the fact that the cost is quoted for the job , not by the hour. If it takes an hour or four it is still the same price, and there are no hidden extra charges. Their work is guaranteed, and I like the fact that they belong to the BBB, and gave me a senior citizen discount."
Mary Ellis
Data Coordinator
"Good Service- Very Clean- Very Knowledgeable-Quick"
Toots Courtney
Retired Secretary
"My experience with their company was very good. The service was quick and considerate. The technician was very good , explained everything and answered any and all questions. He was very nice."
Pat Haddix
"We appreciate the chance for feedback. We had a positive experience with your technician. He quoted a price, told us our alternatives and did a great job. We intend to do business with Lile again should the need arise. Thank you."
George Markins
"The customer comfort specialist was quick, professional, and courteous. He definitely was careful to clean up after his work and cured our problem effectively. We will definitely use Lile Plumbing again for our future needs."
Kim Harns
"Thank you for your prompt and professional service"
Charles Clary
"I was very pleased with the prompt service I received from your company this past week. As time is a premium for us all, it was also important to me to have a time frame when I could expect service, and better yet, to actually have it met in a timely fashion. It was an added pleasure to have a nice, personable Christian man to provide the competent and professional service. I have your magnet with your number on my refrigerator, should I need your services in the future. Thank you."
Patsy Owens
Retired Educator
"Lile was a god send to my family. They were so nice, considerate, and helped me with a plumbing problem I couldn't afford. I will always be grateful and their loyal customer for life. I recommend them daily."
Tammy Albriton
Cashier
"Before choosing Lile Plumbing, I checked out many plumbing companies on the BBB website. Lile was one of the few with positive comments. Since then I have had a great experience working with the staff. Your technician not only was here at my house within the hour of my call, but was sincere in helping me with my plumbing problems. I would be glad to recommend Lile to my friends and neighbors."
Shannon King
"While, I thought you were a bit pricey, you get what you pay for. This so far was the best experience I have ever had with a plumbing company. The technician was the best. a super guy."
Terry Cunningham
Business Owner
"The plumber arrived within an hour of my calling them. They gave an estimate and finished promptly. Super experience! Will call again!"
Betty Hornback
"I didn't realize how much I have come to depend on my kitchen sink, disposal, and dish washer until I had problems with the kitchen plumbing. I was unable to use the kitchen for a couple of days while I tried to unclog the pipes myself using common remedies advertised on TV... with little success. I finally broke down and called Lile plumbing and to my surprise they sent someone right over. The technician was very kind and courteous and had my kitchen in working order in no time! I learned my lesson... don't waste time trying to fix something yourself, call in a professional; in the long term it will save time and money! Thank you Lile Plumbing!
Jennifer Liles
"Very friendly and told you exactly what they were to do and the cost it would be. There was no clean up for me."
Barbara Brown
Housewife
"He installed a beautiful kitchen faucet, shower door, and fixed our bathtub which has not been working properly for years. They got it all done in 1 day and did great work."
Kay Curtis
Accounting
"Your service was very efficient and professional. The plumber worked quick and was most polite, we were quite satisfied and will call upon you again if necessary."
Liv Landfield
"My experience with your company was excellent. Your service is exceptional. The technician that cam out to my home was so courteous and respectful. I was so pleased!"
Anna Gordin
"It was a good experience. He was friendly and fast. He took the time to talk to me and show me things until I understood everything."
Rachel Eldrige
"The service was prompt, courteous and efficient. The plumber was friendly, helpful and very pleasant. I would certainly recommend you and will use your company again as the need arises."
J.B. Clemons
Service Agents
"I had a water emergency-2nd floor toilet overflowed and drained down, flooding the first floor. The plumber that came out was exceptionally helpful and professional."
Abigail Hughes
Attorney
"Great job! We greatly appreciate your service!!"
Les Kimbrough
"I wish more businesses were run this way! I have never come across a group so polite and thoughtful. I appreciate that I was not made to feel like an idiot and that they were genuinely interested in my concerns."
Arlie M. Brice
"Outstanding! The plumber was very professional. He answered all my questions and his work was satisfactory. Next time I need a plumber I won't hesitate to call Lile. I am very happy with my service and that is so rare these days. Thank you!"
Robin C. Keach
Self-Employed
"My experience with Lile Plumbing was very good. I am a first time home owner so I really didn't know what to expect, but the plumber was very nice and explained everything to me as he did the work and even showed me other things that needed to be fixed, and as soon as I get ready to do the repairs, Lile Plumbing is who I will call!"
Belinda Butcher
Amazon.com
"My first positive experience with a plumbing company."
R Hartman
"Very knowledgeable. Took the time to explain everything in detail including the cost. I was very impressed."
Jesse Ivey
"Kevin did a great job that was fixed promptly"
Anne Caraway
"The tech was very knowledgeable and informative on things that I didn't know. I was most impressed on his appearance especially his booties over his shoes. I will recommend your company!"
Annette B. Wallace
"I was very impressed with the attitude and politeness of my representative. He did quality work and was nice to be around."
Candy Sullivan
Commodity Broker
"You absolutely saved me! Not having a working shower is horrid. Your company came the same day and fixed the problem with no trouble. Your employees are courteous and knowledgeable. Thanks! I'll use you again!"
Colleen Horne
"Spoke with two of your plumbers and they were extremely helpful. Was a pleasure dealing with Lile Plumbing.
Veronica Gibson
"The service was prompt, efficient, and friendly. I felt the job was done right and I appreciated the follow up call. Great job!"
Jennifer Smith
Medical Clearance
"Had an Emergency-They came out promptly and finished the job in a timely manner and were very courteous."
Hampton Graves
Retired from VA Hospital
"Very Prompt and professional."
Janet Durran
... & More Testimonials "My service rep was Kevin. He arrived on time and was very informative and helpful. The work was completed in a timely manner. Overall great experience." Joe Eslami "A few months ago I called Lile Plumbing to fix a leaking toilet, which ended up needing to be replaced. The man who came was very knowledgeable and efficient. He mentioned purchasing the service plan (Service Partner Plan). At first I declined, but since my home is 11 years old, thought it might be helpful.Not long after that, my washing machine had a major leak. I called Lile, who came to see if it was fixable. It was not. I was not charged for the visit.A few weeks later, the kitchen faucet's water flow became restricted. Once Again I called Lile and a man came out to diagnose the problem and replaced the faucet with one I had previously purchased. When the repairman found out I needed to return to work as soon as possible, he called in someone else to help and they were able to complete the installation in little time.My interactions with all employees from Lile have been very pleasant, from the phone contacts to the servicemen. All servicemen sent to my home were pleasant and knowledgeable. They worked efficiently and were prepared.Keep up the good work. Thanks for everything." Terry Stratton"Lile plumbing was very up front with their prices, No hidden cost! Each item was explained in detail. All work was completed in a prompt and timely manner." Kenneth Burton Production Control Specialist"I do want you to know that your men, Mark and Kevin are excellent plumbers. They know their job and they are good at it. They are two of the nicest gentlemen I have ever met. Their work and everything they did was outstanding." Millard West"Professional service at affordable prices. Very pleased with the companies option sheet." Krissi Watkins Investor"Kevin arrived placing a red mat at the front door, placing foot covers on. He was very accurate, polite, explanatory, and respectful and answered all questions as well as showed me visually what he was explaining. After his assessment, he gave me a proposal in which I accepted. Kevin and Mark worked in a timely manner and got the job done quickly and correct." Tammy Bush Medical Assistant"Mark was professional, knowledgeable, great attention to cleanliness and had the right equipment." Beth Jett"Very satisfied with the service. All repairs taken care of as of this date. Very excellent serviceman, Kevin, nice guy." Louise Bowlin Retired "We were impressed with the professionalism and quality of work. Kevin put down a floor mat and took care of our property as if it were his own. Very knowledgeable and explained everything. Thank you." Michael Murphy Teacher"Your company is the best. Mark did such a good job for me. Thank you!!!" Elizabeth Mellen Retired "Lile Plumbing responded to my concerns promptly and Kevin was extremely friendly and knowledgeable. I felt like he made suggestions that were in my best interest and I appreciate that." Don Johnson"Kevin did a very thorough, clean job and explained everything to me. Also he was very patient answering my many questions. Not only did he have a very neat appearance, he also left his work place very clean." Joyce Simpson"I appreciate the prompt service. The technicians were considerate and friendly and obioulsy knew what they were doing. I will call you guys again!" Amy Baillio"The leaking problem was corrected and everything is working just fine. Mark was polite and courteous. Thank you very much." Donald Reynolds Retired"Lile Plumbing is an outstanding organization. Kevin was professional, courteous, faxt, efficient, and clean. I would not hesitate to call them for any plumbing need." Mark Handler Retired Law Enforcement"My friend referred me _ 8pm - by 9pm I had 8am appt. for following morning. Service efficient and quite professional." R.M. Hackett Physician"The response time to my trouble call was exceptionally fast. Mark was extremely adept at diagnosing and explaining the problem and solution. He came prepared with the necessary replacement parts. He was courteous and friendly. I will definitely call Lile for any future repair." Willis E. Johnson Retired"Kevin did a wonderful job - prompt and courteous." Karen Zavitz"My technician was friendly, knowledgeable, professional, timely, educational. Work was done quickly and correctly. He went above an beyond by helping me waterproof the drywall edges. My experience exceeded my expectation and I would recommend Lile Plumbing to others." Veronica Scott Registered Nurse"Efficiency, Expediency & Experts! Those words describe my experience and I can't thank each of you enough for attending to my emergencies! I will always recommend you to friends in need of the services you provide! Each of you deserve my deepest thanks & gratitude!" Francene Gilmer Educator
... & More Testimonials
"My service rep was Kevin. He arrived on time and was very informative and helpful. The work was completed in a timely manner. Overall great experience."
Joe Eslami
"A few months ago I called Lile Plumbing to fix a leaking toilet, which ended up needing to be replaced. The man who came was very knowledgeable and efficient. He mentioned purchasing the service plan (Service Partner Plan). At first I declined, but since my home is 11 years old, thought it might be helpful.
Not long after that, my washing machine had a major leak. I called Lile, who came to see if it was fixable. It was not. I was not charged for the visit.
A few weeks later, the kitchen faucet's water flow became restricted. Once Again I called Lile and a man came out to diagnose the problem and replaced the faucet with one I had previously purchased. When the repairman found out I needed to return to work as soon as possible, he called in someone else to help and they were able to complete the installation in little time.
My interactions with all employees from Lile have been very pleasant, from the phone contacts to the servicemen. All servicemen sent to my home were pleasant and knowledgeable. They worked efficiently and were prepared.
Keep up the good work. Thanks for everything."
Terry Stratton
"Lile plumbing was very up front with their prices, No hidden cost! Each item was explained in detail. All work was completed in a prompt and timely manner."
Kenneth Burton
Production Control Specialist
"I do want you to know that your men, Mark and Kevin are excellent plumbers. They know their job and they are good at it. They are two of the nicest gentlemen I have ever met. Their work and everything they did was outstanding."
Millard West
"Professional service at affordable prices. Very pleased with the companies option sheet."
Krissi Watkins
Investor
"Kevin arrived placing a red mat at the front door, placing foot covers on. He was very accurate, polite, explanatory, and respectful and answered all questions as well as showed me visually what he was explaining. After his assessment, he gave me a proposal in which I accepted. Kevin and Mark worked in a timely manner and got the job done quickly and correct."
Tammy Bush
Medical Assistant
"Mark was professional, knowledgeable, great attention to cleanliness and had the right equipment."
Beth Jett
"Very satisfied with the service. All repairs taken care of as of this date. Very excellent serviceman, Kevin, nice guy."
Louise Bowlin
"We were impressed with the professionalism and quality of work. Kevin put down a floor mat and took care of our property as if it were his own. Very knowledgeable and explained everything. Thank you."
Michael Murphy
"Your company is the best. Mark did such a good job for me. Thank you!!!"
"Lile Plumbing responded to my concerns promptly and Kevin was extremely friendly and knowledgeable. I felt like he made suggestions that were in my best interest and I appreciate that."
Don Johnson
"Kevin did a very thorough, clean job and explained everything to me. Also he was very patient answering my many questions. Not only did he have a very neat appearance, he also left his work place very clean."
Joyce Simpson
"I appreciate the prompt service. The technicians were considerate and friendly and obioulsy knew what they were doing. I will call you guys again!"
Amy Baillio
"The leaking problem was corrected and everything is working just fine. Mark was polite and courteous. Thank you very much."
Donald Reynolds
"Lile Plumbing is an outstanding organization. Kevin was professional, courteous, faxt, efficient, and clean. I would not hesitate to call them for any plumbing need."
Mark Handler
Retired Law Enforcement
"My friend referred me _ 8pm - by 9pm I had 8am appt. for following morning. Service efficient and quite professional."
R.M. Hackett
Physician
"The response time to my trouble call was exceptionally fast. Mark was extremely adept at diagnosing and explaining the problem and solution. He came prepared with the necessary replacement parts. He was courteous and friendly. I will definitely call Lile for any future repair."
Willis E. Johnson
"Kevin did a wonderful job - prompt and courteous."
Karen Zavitz
"My technician was friendly, knowledgeable, professional, timely, educational. Work was done quickly and correctly. He went above an beyond by helping me waterproof the drywall edges. My experience exceeded my expectation and I would recommend Lile Plumbing to others."
Veronica Scott
"Efficiency, Expediency & Experts! Those words describe my experience and I can't thank each of you enough for attending to my emergencies! I will always recommend you to friends in need of the services you provide! Each of you deserve my deepest thanks & gratitude!"
Francene Gilmer
Educator
